Station, platform and ticketing staff on rail and metro
Crowds create faints, falls and crushes. The nearest employee is the first helper, and CPR with an AED is the skill to have.
Course snapshot
CourseBasic First Aid Training
DurationHalf Day
Fee₹10,000
CourseBasic First Aid, half a day
Fee₹10,000 per delegate
CertificateiMost certificate
AssessmentWritten, demonstration, oral
Mumbai to KochiAbout 2 hours by air
Flights fromBOM and NMI
Where Mumbai's first responders are not clinicians
The suburban railway is the city's circulatory system. Wikipedia gives its daily ridership as 6.195 million in 2022-23 across 150 stations, run by Indian Railways through the Western and Central zones. The newer Metro Line 3, the Aqua Line, now runs 33.45 km and 27 stations from Aarey to Cuffe Parade, with its last section opening on 9 October 2025, and sections of other lines are still under construction. Station managers, ticketing staff, security guards, housekeeping teams and metro operations staff are the first people anyone sees when a commuter faints in a crowd or collapses on a stair. Their employers have formal arrangements of their own, so this page does not describe them; the point is simply how many people they serve.
Offices tell the same story from above. Bandra Kurla Complex is listed as about 370 hectares, with the National Stock Exchange, SEBI, several banks and consulates among its occupiers and a widely quoted figure of more than four lakh people working there, although that figure is unsourced on the page we used. In a tower of that kind a floor warden, a receptionist or a facilities technician is the person who reaches a collapsed colleague before the lift brings anyone else.
The port is the older Mumbai. Mumbai Port Authority reports 2,697 employees, 68.63 million tonnes of cargo and 264,643 passengers in 2024-25. Its Victoria Dock dates from 1891 and Indira Dock from 1914, and the Ballard Pier extension has a passenger terminal. Dock work, lashing, cargo handling and passenger processing each carry injury risks of their own, and a port that receives passengers needs staff who know what to do for someone who has been unwell for hours. Other pages of ours cover the port's oil and chemical berths and its shipyards; this one concerns the people who handle people.
On the legal side, Section 45 of the Factories Act, 1948 applies in Maharashtra as elsewhere. It asks for a first-aid box for every 150 workers, kept in the charge of a person with a first-aid certificate recognised by the state, and an ambulance room above 500 workers. We have not found a published Maharashtra list of recognised first aid courses we can cite, so ask the factory inspectorate which certificates it accepts for the named person. An iMost certificate is not offered as meeting that rule. It is for everyone else who should be able to act.
Mumbai Suburban Railway
Listed at 6.195 million daily riders in 2022-23 across 150 stations, operated by the Western and Central zones of Indian Railways.
Metro Line 3 (Aqua Line)
33.45 km and 27 stations from Aarey to Cuffe Parade, fully open from 9 October 2025; sections of lines 2B, 4 and 9 are still being built.
Bandra Kurla Complex
About 370 hectares of offices; occupiers include the National Stock Exchange, SEBI, banks and consulates.
Mumbai Port Authority
2,697 employees, 68.63 million tonnes of cargo and 264,643 passengers in 2024-25; Indira Dock was commissioned in 1914.
Which Mumbai roles should hold it
Metro and road construction crews and their supervisors
Sections of metro lines 2B, 4 and 9 are still under construction, as are other city works. Cuts, crush injuries and heat illness in open excavations are routine hazards.
Floor wardens, reception and facilities teams in BKC-type towers
Office staff collapse from heart and fainting causes more than from workplace injury. A warden who acts early matters before the building's medical room arrives.
Port passenger terminal, gate and dock supervisors
They look after both cargo workers and travellers, so they meet injuries and medical emergencies in the same shift.
Hotel, mall and event security
Large venues have thousands of visitors and mixed ages. Choking, seizures and heat illness are the typical calls.
Corporate HSE teams planning in-house first-aider rosters
A roster has to cover shifts, absences and floors. Training more people than the minimum keeps cover when someone is on leave.
Basic First Aid, and what to pair it with in Mumbai
Use Basic First Aid for general readiness: many staff, one shared set of skills. It does not train people to evacuate a tower, handle heavy lifts or stop incidents, and it is not a stand-in for the named first-aider required of a factory. Mumbai employers often pair it with a fire course for tower floors, a handling course for dock and stores teams, and an incident-investigation course for the managers who must find out why a casualty happened at all.
Fire Warden Training →
Office towers, malls and station buildings where floors must be cleared and headcounts taken.
Manual Handling Training →
Dock, cargo and stores teams whose common injuries are back and shoulder strains.
Incident Investigation Training →
Managers and HSE officers who must find root causes after an injury. We have a separate page for Mumbai teams.
Risk Assessment Training →
Construction and facilities supervisors who plan work in crowded or confined spaces before it begins.
The seven modules, matched to a Mumbai day
Learning is hands-on and discussion-led, built on demonstrations, case studies and scenario exercises. A written paper, a practical demonstration and oral questions check each delegate in turn.
- 01
Introduction to first aid
Definition, importance, legal considerations and objectives. We explain the difference between a trained colleague's first aid and the named person in a factory under Section 45.
- 02
Basic Life Support in a crowd: CPR, AED, recovery
Practice on manikins. For station and tower teams, the scenario is a collapse in a crowd where you must clear space, start compressions and send someone for the AED.
- 03
Managing common injuries
Wounds, burns, fractures and sprains. Dock and construction groups work on crush and cut injuries; office groups practise falls on stairs.
- 04
Medical emergencies
Choking, heart attacks, strokes and seizures, with a focus on describing the casualty clearly to a control room.
- 05
Environmental emergencies
Heat illness, hypothermia, frostbite and poisoning. In Mumbai's humid heat, heat illness on a platform or construction site is the realistic one.
- 06
Special considerations
Children, older people and people in mental health crisis, groups that station, venue and port staff meet daily.
- 07
Practical scenarios
Role-play and simulations on your own settings. We ask groups to bring a floor plan or a platform layout to rehearse against.
For Mumbai employers: infrastructure, towers and port operators
Buyers include metro and rail contractors, facilities managers of commercial towers, port and terminal operators, event and venue companies, and HSE departments that run in-house first-aider rosters. Most manage thousands of staff, so a plan to train many in waves helps.
Standards that shape training in Maharashtra
Factories Act, 1948, Section 45One first-aid box per 150 workers, kept by a person with a certificate recognised by the state, and an ambulance room above 500 workers. Check with the state authority which certificates it accepts.
Contractor and project-owner HSE plansInfrastructure projects usually set their own first aid requirement in the safety plan. Ask for the wording and compare it with our syllabus.
Tower and venue emergency plansCommercial buildings and venues set the number and role of trained staff themselves; ask the building's safety head.
What employers commonly ask for
| Course | Requirement note |
|---|---|
| Basic First Aid Training | General readiness for station, tower and port staff; not offered as the named factory first-aider certificate. |
| Fire Warden Training | Natural pair for towers and venues where evacuation and first response share people. |
| Manual Handling Training | For stores and dock teams, to reduce the injuries that first aid then has to treat. |
Planning a group booking
- Staff come by air, so group them by project and by shift and send them in waves; that keeps every station, floor and site covered while people are away.
- If your HSE policy demands a refresher interval, tell us when you book, since the certificate itself carries no published term.
- Register the organisation at portal.imostacademy.in/register to see every booking, invoice and certificate date in one list, which helps a large organisation count its trained staff.
- Indian entities get GST invoices, and a purchase order number quoted at booking goes onto the invoice.
Operators and clients set their own requirements; confirm with your contract or HSE department.
From Mumbai to Kochi in a day or two
Flights make a half-day course practical. Two airports in the Mumbai region list Kochi, so choose the one nearer your office.
Chhatrapati Shivaji Maharaj airport (BOM)
From the older airport, Air India and IndiGo serve Kochi on a flight of about two hours, landing some 40 km from our campus at Njarakkal.
Navi Mumbai International Airport (NMI)
Akasa Air and IndiGo list Kochi. The airport opened for commercial flights on 25 December 2025 and has an interchange with the Port Line at Targhar, which suits staff based at Panvel, Kharghar or Vashi.
Cochin airport to Njarakkal
Allow time for a taxi to the Goshree bridges and Vypin island. For an overnight, ask our team about places to stay near the campus.
Planning a first aid wave for a Mumbai organisation
- 1
Count the places people are alone
List the platforms, floors, gates and sites where a worker could be the only trained person, and pick the staff who cover them.
- 2
Check your own requirement
Read the HSE plan, the client contract and the factory inspector's expectation before choosing between our course and a recognised provider.
- 3
Ask for dates
Email info@imostacademy.in or message +91 8075 787307 on WhatsApp with the headcount and a likely month. Batches run regularly.
- 4
Fly and attend
Wear comfortable clothes for floor practice and carry photo ID. Flag any health condition to the instructor before the floor work.
- 5
Brief the next wave
Have each trained person run a short walk-through for colleagues, then rotate who covers which post.